President's Resume

Beth F. Philley
ProBizAssoc.com
124 Manor Ave SW
Canton, OH  44710
(330) 705-0938
bphilley@ProBizAssoc.com 

Objective

To improve client companies' profitability by providing affordable, yet superior business support services on a freelance / contract basis.  I am committed to reasonable pricing, exceptional service, complete confidentiality, and a 100% money-back guarantee.

Summary of Qualifications

Highly motivated, creative professional with over 20 years' experience in the business world.  Specializing in innovative solutions leading to improved profitability.  Excellent record of outstanding customer service.  Especially skilled at training/coaching and writing.

Professional Highlights

  ProBizAssoc.com

  • Developed curriculum and provided training to Canton (Ohio) Police Department: Law Enforcement's Response to Sexual Assault
  • Develop curriculum and provide training to foster parents on several topics related to child welfare
  • Write the blog and articles at www.doggies.com.
  • Wrote continuing education courses for StateCE.com on professional development.
  • Wrote curriculum for Abel Business Institute's "Coach in a Box" series.
  • Published articles on organization and time management, marketing, team development, entrepreneurship, and safety/root cause analysis.
  • Co-wrote curriculum for Financial Professionals Seminar
  • Created numerous training presentations for client company employees.
  • Created informational presentations for Vice President level and below (Fortune 500 Company).
  • Provided desktop publishing services to start-up businesses.

 American Electric Power

  • Reorganized staff to allow 82% increase in workload with no added labor costs.
  • Implemented process improvement for delivery of customer notices, saving over $100,000 annually.
  • Resolved billing disputes with two major customers, collecting over $200,000.
  • Resolved more than 700 utility commission referrals to avoid escalation to formal complaints.

 Professional Experience

 

ProBizAssoc.com  / Canton, OH

  • President ~ 2005 - present

 American Electric Power / Canton, OH

  • Supervisor Field Communications ~ 2000 - 2014
  • Credit & Collections Associate ~ 1998 - 2000
  • Customer Services Assistant ~ 1994 - 1998

 Ponderosa Steakhouses / Dayton, OH

  • Quality Auditor ~ 1991 1994

 Frito-Lay, Inc / Canton, OH

  • Plant Administrative Manager & Shift Supervisor ~ 1988 1991

Technical Skills

Expert proficiency in Internet research

Outstanding written and oral communication skills

Education

MA - Management:  Antioch University, Yellow Springs, OH

BS - Life Sciences:  Kent State University, Kent, OH

 
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